DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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SALES VISIT - NEW

Great group of people, easy to work with. Grant was courteous and worked with me every way possible. Grant was courteous and worked with me every way possible. More

SERVICE VISIT

This is the worst gm dealership that I have ever dealt with on warranty service. Refused to cover warranty work. Contacted gm and they confirmed I’m still in 3 yr 3600 bumper to bumper window. with on warranty service. Refused to cover warranty work. Contacted gm and they confirmed I’m still in 3 yr 3600 bumper to bumper window. More

SALES VISIT - NEW

Had best car experience I have had with car dealer LP Spence did a awesome job getting us in the vehicle we wanted . Very quick and easy application process. I would high recommend giving Crossroads Chev Spence did a awesome job getting us in the vehicle we wanted . Very quick and easy application process. I would high recommend giving Crossroads Chevy a shot at selling you a vehicle you will not be disappointed. Also give thanks to Robby the finance guy he did awesome job going over the contract and warranty’s and also a big thanks to Rex who delivered us our 2022 GMC Terrain AT4 . Very Professional Dealership. Thanks again we will be back !!!!!! More

SALES VISIT - NEW

Very nice folks in the service department, but over 2 hours for a simple oil change, with an appointment a week in advance. Not recommended. hours for a simple oil change, with an appointment a week in advance. Not recommended. More

SERVICE VISIT

Read before going anyplace else I cannot say enough about this dealership!! From Sales to Service they are top notch. The Service department goes above and beyond to see that your tr I cannot say enough about this dealership!! From Sales to Service they are top notch. The Service department goes above and beyond to see that your treated the way you should be. More

SALES VISIT - USED

Take you money elsewhere If I could give this delarship 0 stars I would. Jeff Smith is a joke and runs a jungle gym of lying employees. He’s running a scam program. He tells h If I could give this delarship 0 stars I would. Jeff Smith is a joke and runs a jungle gym of lying employees. He’s running a scam program. He tells his finance managers to con people out of money. The bank may approve you for 2.5 percent for 60 months. However the managers sign you up for 10-15% for 72 mos and profit this extra money. He even tells his employees to purposely not work on a paying customers vehicles simply because he doesn’t like someone or something. Take your hard earned money to a place that appreciates it. BBB reports have been filed and I’ll never use this con man again. More

SALES VISIT - USED

Amazing My son was buying his first car and Jay, our salesman, was WONDERFUL. He is truly a top notch guy. Jay didn't stop till he found the perfect car for My son was buying his first car and Jay, our salesman, was WONDERFUL. He is truly a top notch guy. Jay didn't stop till he found the perfect car for my son and his budget.. I'm a Ford gal, but believe I'll be buying my Ford's from Jay... keep up the good work. More

SALES VISIT - USED

Horrible experience We purchased a used truck and after only a week and a half experience reduced engine power where the truck wouldn't go over 45. After dealing with the We purchased a used truck and after only a week and a half experience reduced engine power where the truck wouldn't go over 45. After dealing with the service department who was no help and rude, the sales manager who took my number and never called me back and Jeff Smith the owner who said he would take care of but only offered to not charge the labor if we paid $344 for the computer that was burnt up due to corroded wiring. I filed a BBB report which he would not respond to after two weeks. After leaving two messages the day before on his voicemail that he did not return and says he never got, I left a message with his secretary. He called back and refused to help me further. I asked him to put pur keys in our truck (the one we have been paying on and still are that has been parked at his shop for over two weeks) so I could come and get it and he hung up on me. Very unprofessional management. Beware! More

SERVICE VISIT

Failed to honor warranty I was customer for 3 years with oil changes, rotation, and other service repairs on two vehicles. One being a 2010 Equinox 4 cyc. While getting oil ch I was customer for 3 years with oil changes, rotation, and other service repairs on two vehicles. One being a 2010 Equinox 4 cyc. While getting oil change I had them check for exhaust leak. They told me I had one near the engine and said they didn't to exhaust work to take to muffler shop. I used Corinth Exhaust, found my exhaust manifold was busted, ordered GM part from Crossroads, and replaced it for $300. Exhaust manifold is supposed to be covered on power train warranty, I called dealership, told me they wouldn't honor it because they didn't do the service. REMEMBER - I took it to them, and they sent me somewhere else!! I will not be back, loss my business over $300. Wouldn't recommend . More

SERVICE VISIT

I had a tail light replaced there. Staff was very helpful and it didn't take them long to get it done! Was very well pleased! and it didn't take them long to get it done! Was very well pleased! More

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