Answers to popular questions about
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Plan
What is T-Mobile Home Internet?
- It's fast, affordable home internet service that lets you do it all for just $60 a month w/AutoPay discount using eligible payment method, taxes and fees included for qualified accounts – a flat price, no annual contract and no equipment fees.
T-Mobile Home Internet service connects to the same great 5G networkT-Mobile smartphones run on.- You receive service through a
5G Gateway device (which combines the capabilities of a router and a modem), the Gateway device then converts the 5G signal toWi-Fi , and provides aWi-Fi signal accessible by all the devices in your home. - Easy, self-installation – set up in as little as 15 minutes.
Do I have to have a voice line with T-Mobile to also sign up for a Home Internet plan?
No, a voice plan is not required to sign up for
Can I purchase higher-speed service?
We don't offer tiered pricing based on speeds at this time. Customers automatically receive the best speeds available from the Home Internet service at their home address. As better speeds are available, customers will automatically experience them, at no additional cost. During congestion, Home Internet customers may notice speeds lower than customers using other
What kind of upload speeds can I expect with T-Mobile Home Internet?
Typical upload speeds are between 15 – 31 Mbps. 25% of our customers see speeds below and 25% see speeds above this range. SeeT-Mobile.com/OpenInternetfor details.
Who is eligible for the unlimited Home Internet?
What speeds can I expect from T-Mobile Home Internet?
Are there ways I cannot use T-Mobile Home Internet?
You can use your Home Internet for all the homework, streaming, and video conferencing you need! But to ensure that our network is available for all customers, there are some restrictions on activities that can damage or disproportionately congest the network. For example, Home Internet is not intended for unattended use, automatic data feeds, automated machine-to-machine connections, or uses that automatically consume unreasonable amounts of available network capacity. Please seeT-Mobile's Terms and Conditionsfor prohibited uses.
Moving your T-Mobile Home Internet Service?
For more information about moving your
$40 Home Internet Promotion
How do I get the $40 Home Internet promotion?
Here’s how:
- You must activate at least 1 new unlimited Home Internet line on a qualifying rate plan.
- You must have or activate at least 1 paid voice line on a qualifying Go5G Plus, Go5G Next, or
Magenta MAX rate plan. - Your required paid voice line and Home Internet line must remain active to continue receiving bill credits.
- Limited to a maximum of 1 per account.
- Sign up for AutoPay with an eligible payment method to get the $5 AutoPay discount. AutoPay discounts can apply to up to 8 eligible lines.
How long will this promotional pricing last?
You can keep the promotional pricing as long as you maintain a qualifying plan and eligible line count. To maintain the $40 price point you must also be enrolled in AutoPay with an eligible payment method.
Do I have to have AutoPay to get this deal?
AutoPay is not required to receive the promotion (via $20 monthly bill credit), but you will need to sign up for AutoPay with an eligible payment method to get the $40 price point (via $20 monthly bill credit and $5 AutoPay discount).
If you do not wish to sign up for AutoPay with an eligible payment method or you have already reached your maximum number of AutoPay discounts (8), you’ll receive Home Internet for $45 per month (via $20 monthly bill credit).
When will my Home Internet line credit be applied?
In most cases, you’ll see your Home Internet line credit on your first bill, but credits may take up to two bill cycles to appear.
Who is eligible for the $40 Home Internet promotion?
The following scenarios are all eligible:
- New Go5G Plus, Go5G Next or
Magenta MAX or equivalent voice + new unlimited Home Internet - Existing Go5G Plus, Go5G Next or
Magenta MAX or equivalent voice + new unlimited Home Internet
Is this promotional pricing eligible for Price Lock?
Yes! Customers enrolled in this promotional pricing get a commitment from us that we will pay their final month’s recurring service charges if we were to make a price change and they decide to leave. Customers just need to notify us within 60 days if their price ever changes.
Exclusions like taxes and fees apply for Price Lock. See FAQs at
Can I get this deal in addition to T-Mobile ’s other promotions?
Yes, you may combine this offer with some other promotions. Talk to a
$50 Home Internet Promotion
How do I get the $50 Home Internet promotion?
Here’s how:
- Youmust activate at least 1 new unlimited Home Internet line on a qualifying rate plan.
- You must have or activate at least 1 paid voice line.
- Your required paid voice line and Home Internet line must remain active to continue receiving bill credits.
- Limited to a maximum of 1 per account.
- Sign up for AutoPay with an eligible payment method to get the $5 AutoPay discount. AutoPay discounts can apply to up to 8 eligible lines.
How long will this promotional pricing last?
You can keep the promotional pricing as long as you maintain a qualifying plan and eligible line count. To maintain the $50 price point you must also be enrolled in AutoPay with an eligible payment method.
Do I have to have AutoPay to get this deal?
AutoPay is not required to receive the promotion (via $10 monthly bill credit), but you will need to sign up for AutoPay with an eligible payment method to get the $50 price point (via $10 monthly bill credit and $5 AutoPay discount).
If you do not wish to sign up for AutoPay with an eligible payment method or you have already reached your maximum number of AutoPay discounts (8), you’ll receive Home Internet for $55 per month (via $10 monthly bill credit).
When will my Home Internet line credit be applied?
In most cases, you’ll see your Home Internet line credit on your first bill, but credits may take up to two bill cycles to appear.
Who is eligible for the $50 Home Internet promotion?
The following scenarios are all eligible:
- New voice + new unlimited Home Internet
- Existing voice + new unlimited Home Internet
Is this promotional pricing eligible for Price Lock?
Yes! Customers enrolled in this promotional pricing get a commitment from us that we will pay their final month’s recurring service charges if we were to make a price change and they decide to leave. Customers just need to notify us within 60 days if their price ever changes.
Exclusions like taxes and fees apply for Price Lock. See FAQs at
Can I get this deal in addition to T-Mobile ’s other promotions?
Yes, you may combine this offer with some other promotions. Talk to a
Test Drive
What is Test Drive, and who is eligible?
New and existing
How can I try Test Drive?
Any customer who activates
How can I get my money back if I do not wish to continue with T-Mobile Internet?
At the time cancellation is scheduled, a one time bill credit will be applied to your account to zero out any
When does my 15 days start for Test Drive?
Your 15 Days starts the day you activate and bring home your device from a retail store or once you receive a notification that your
Do I need to return any equipment that was sent to me if I cancel service?
Yes, you will need to return the gateway after you cancel your service, or you will be charged a non-return fee to your bill that is not eligible for any money back adjustment. Equipment Non-Return Fees are not part of Test Drive. These will be handled in the same way they would without Test Drive and are not eligible for a money back adjustment.
What is the difference between T-Mobile 30 day Network Test Drive, and the 15 day Internet Test drive?
The
Signing Up
How do I get signed up for T-Mobile Home Internet Service?
- You can go here to check availability at your address and get startedwww.t-mobile.com/isp.
- Once you successfully submit the form you will be provided contact information for our Home Internet team.
When do you expect to roll out more markets?
We are working aggressively to expand
Can I connect multiple devices to T-Mobile Home Internet at once?
Yes! You'll be able to use your
I received an invitation to sign-up for T-Mobile Home Internet, but when I go to the web and put in my information, I get a message that says "You're on the Waiting List".
- Sometimes, if you're the primary account holder on an existing
T-Mobile account, we'll send you an invitation when another location on your account is eligible. In this situation, you might get a "waiting list" message if you try to check availability for your own address. T-Mobile Home Internet invitations for existingT-Mobile accounts are tied to a specific phone number, so if the correct phone number is not entered on the form, you'll get that response even if you received an invite.- You can re-try using a different phone number on your account or call our dedicated Customer Care team at1-844-275-9310 to help.
How can I check the status of my order?
If you have placed an order for a device and have not received it yet, you can check your order statushere.
Why do I want a T-Mobile ID?
A
Home Internet customers can create a
Note: Home Internet customers that did not provide an email address for service notifications and receive a paper bill will need to call 844-275-9310 to provide their email address in order to register for
Can I purchase this service in a T-Mobile store or on T-Mobile .com?
Do I have to be an existing T-Mobile customer?
No, service is available for everyone at an eligible address.
How can I get Internet for my business?
Great news!
I'm on the waiting list for T-Mobile Home Internet. What does it mean?
We're working to expand
Where can I find information on T-Mobile Fiber?
What offers or promotions are available with T-Mobile Fiber?
We’re excited to bring our
T-Mobile Internet Lite
What is T-Mobile Internet Lite?
What T-Mobile Internet Lite Plans are available?
What is included in the T-Mobile Internet Lite Plans?
Plus,
Can T-Mobile Prepaid customers take advantage of Internet Lite?
Currently, Internet Lite plans are available to
What happens if I go over my data cap?
Once a customer uses their monthly allotment of data, they will experience reduced speeds (128kbps). Customers can add more data at any time via the myTMO app, online at myTMO.com, or calling customer Care (1-800-937-8997).
When can I expect my area to be eligible?
Is Binge On/Music Freedom going to be unlimited for HINT Lite?
No. Only security updates, firmware updates, and account management functions will be unlimited. All other sources of data traffic will be subject to the data limit.
Will I be notified if I hit my data limit? If so, how will I be notified once I hit my data limit?
Additionally,
What can I do while my speed is reduced to 2G speeds (128kbps)?
While utilizing 2G (128kbps) speeds, you can access any page in the metroby
What if I need more or less data, can I upgrade/downgrade my Internet Lite plan?
Customers may upgrade or downgrade their
After upgrading my Internet Lite data plan, how long does it take for data to be added?
It can take anywhere between 10 minutes to 2 hours to access new data once you’ve upgraded your
Can you guarantee broadband speeds with T-Mobile Internet Lite?
Because
When does my data replenish?
Your
How do I know if I’m on a T-Mobile Internet Lite plan or not?
You can review your rate plan anytime at myTMO on the web or in the app or call care, 1-800-937-8997 or 611 from a TMO handset.
What speeds will I get with Internet Lite?
What is the difference between Home Internet and Internet Lite?
Are taxes and fees included for T-Mobile Internet Lite?
Yes,
Is a voice line required for T-Mobile Internet Lite?
A voice line is not required for
Can T-Mobile for Business customers take advantage of Internet Lite?
Small Businesses can also take advantage of Lite plans. For Business Internet plans click here.
Is T-Mobile Home Internet available in every state?
All
I just checked my eligibility online at T-Mobile .com and it said I was eligible for the unlimited Home Internet plan, but I went to a T-Mobile store, and they say I am not – what gives?
Fixed wireless broadband works differently from wired services. We allocate access on a first-come first-served basis in each area based on network capacity, which is increasing all the time. Availability can and will change in local areas as more customers in that area sign up. Customers who are interested in
When will I qualify for unlimited? Will I be notified when unlimited becomes available if I sign up for Lite?
Once
If I reach my data limit and live with the 2G speeds (128kbps) for several days, then upgrade to a new plan, does my 2G (128kbps) usage count against my new plan?
No! Data usage at 2G (128kbps) will not count against your new data plan if you choose to upgrade.
How do I proactively monitor my data consumption?
You can check your data usage at any time in your My
How often can I upgrade/downgrade my Internet Lite data Plan?
There are no limits on
What do I do if I need more than 300GB?
At this time, 300GB is the highest plan available. As we roll out these new plans, we will continue to evaluate customer demand for more options.
Can I carry over unused data month to month?
All unused
Where can I find my bill cycle date?
You can review your
How do I get support if I am a T-Mobile Internet Lite Customer?
You can contact Customer Care through the
Are taxes and fees included in T-Mobile Home Internet?
Yes, most
Promotional Rebates
How to redeem your $50 Virtual Prepaid Mastercard®
- Visit https://promotions.t-mobile.com/and enter your 10-digit billing phone number and password to login.
- Fill out the promotion registration form using promo code:2023HINTP2
- Eligible customers will receive the Virtual Prepaid Mastercard in 12 weeks.
How to redeem your $100 Virtual Prepaid Mastercard®
- For customers that bought Home Internet in a
T-Mobile Retail Store or through a Care Expert after 1/4/24. - Visit https://promotions.t-mobile.com/ and enter your 10-digit billing phone number and password to login.
- Fill out the promotion registration form using promo code: 240097
- Eligible customers will receive the Virtual Prepaid Mastercard in 12 weeks.
How to redeem your $150 Virtual Prepaid Mastercard®
- For customers that bought Home Internet online or with our Chat Agent from 2/1 - 2/14/24.
- Visit https://promotions.t-mobile.com/ and enter your 10-digit billing phone number and password to login.
- Fill out the promotion registration form using promo code: 240116
- Eligible customers will receive the Virtual Prepaid Mastercard in 12 weeks.